This Privacy Policy describes how Golden Creels ("we", "us", or "our") collects, uses, and protects your personal information when you visit goldencreels.co.uk or make a purchase.
We collect information you provide directly: name, email address, phone number, billing and shipping addresses, and payment information needed to process your order. We also collect browsing data, including pages viewed, time on site, and referring URL, to understand how customers use the store.
We use cookies and similar technologies to remember your cart, recognize returning visitors, and analyze site performance. You can disable cookies in your browser settings; some site features may not function correctly if you do.
We do not sell your personal information. We share data only with trusted service providers — shipping carriers, payment processors, and email platforms — strictly to fulfill orders and communicate with you.
We retain account and order data for as long as your account is active or as needed to comply with tax, accounting, and legal obligations. Marketing email preferences can be changed at any time via the unsubscribe link.
You may request access to, correction of, or deletion of your personal data at any time by emailing support@goldencreels.co.uk. We will respond within 30 days.
We use industry-standard encryption (HTTPS, TLS) for data in transit and restrict access to personal data to employees who need it to perform their job. No system is perfectly secure, but we work continuously to protect yours.
Questions about this policy? Reach us at support@goldencreels.co.uk or +1 (800) 555-0192.